Privacy Policy

Last updated: 29 March 2026

Harry's Handy Bin and Other Services ("we", "us", "our"), operating via harrysservices.au, is committed to protecting the privacy of our customers and website visitors. This privacy policy outlines how we collect, use, and safeguard your personal information in accordance with Australian privacy laws.

This policy is subject to change over time. Updates will be posted on this page.

1. Collection of Personal Information

We may collect the following types of personal information:

  • Information you provide voluntarily — when you register for a service, submit a contact form, or join the voucher marketplace. This includes your name, email address, phone number, and street address.
  • Payment information — payment details are processed securely through Stripe or via bank transfer. We do not store credit card numbers on our servers.
  • Website visitor information — we may collect non-personally identifiable information such as IP addresses, browser type, referring pages, and browsing patterns to improve our website and services.
  • Service history — records of services provided to you, including dates, service types, and any notes related to your service.

2. Use and Disclosure of Personal Information

We use your personal information for the following purposes:

  • Providing and managing the bin services you have registered for
  • Processing payments and billing
  • Sending email notifications about bin collections and service updates
  • Facilitating the hard rubbish voucher marketplace (with anonymity preserved as requested)
  • Responding to your enquiries and complaints
  • Improving our services and website

We do not sell, rent, or share your personal information with third parties except as necessary to provide our services (e.g. payment processing via Stripe) or as required by law.

3. Confidentiality of Registrations

We understand that some customers may prefer their use of our services to remain private. All registrations are strictly confidential. We will never disclose to any third party that you are a customer of Harry's Handy Bin Services.

4. Voucher Marketplace Privacy

Users who register for the hard rubbish voucher marketplace may choose to remain anonymous. Only your suburb and proximity information (within 100 metres) are shared with other marketplace users. Your street address and personal details are never disclosed to other users.

5. Overseas Distribution of Information

Your information is primarily stored and processed in Australia. However, some of our service providers (such as email platforms, hosting services, and payment processors) may store data on servers located overseas. We take reasonable steps to ensure these providers maintain appropriate security safeguards.

6. Links to Other Websites

Our website may contain links to third-party websites. This privacy policy applies only to harrysservices.au. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies help us understand how visitors use our site and allow us to improve functionality. Cookies do not store personal information such as your name or address. You can configure your browser to refuse cookies, though some features of the site may not function correctly.

8. Security

We are committed to keeping your personal information secure. We take reasonable steps to protect your data from misuse, loss, unauthorised access, and disclosure. This includes:

  • Secure payment processing via Stripe
  • Limited access to personal data (only Harry's parents manage customer information)
  • Regular review of our data handling practices

9. Access and Corrections

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, please contact us at harry@harrysservices.au.

10. Complaints

If you believe we have breached your privacy or have a complaint about how we handle your personal information, please contact us via our contact form or email harry@harrysservices.au. We will investigate and respond within 48 hours.

11. Contact

For questions about this privacy policy, please contact us: